When am I eligible for a refund?Updated 2 months ago

If you change your mind before your order has been dispatched from our warehouse, we’re happy to offer a full refund. Orders begin dispatch from 8am on your selected delivery day, so please contact us as early as possible if you’d like to cancel.

Once your order is on its way with our courier, we’re unable to offer refunds for change of mind.

Please ensure all delivery details are entered correctly at checkout, as we’re unable to refund orders where incorrect address information has been provided.

If you’re not completely happy with your bouquet, please get in touch with us at [email protected], and we’ll do our best to make it right.